Frequently Asked Questions

Who do I contact if I have questions about my first payment?

Please call our Servicing Department at 877-492-3220 or email Servicing@ParksideLending.com.

Who do I contact if I have questions about my loan that Parkside Lending is servicing?

Please call our Servicing Department at 877-492-3220 or email, Servicing@ParksideLending.com, or go to ParksideLending.LoanAdministration.com

Who do I contact if I have questions about becoming a partner with Parkside Lending?

Learn more about becoming an approved broker.
Learn more about becoming an approved correspondent.
Learn more about becoming a part of our retail team.

Who do I contact for help with ePark?

Please contact your Account Executive or Customer Support Representative. If you no longer have his/her phone number or email, please call Customer Support at 800-363-7821.

Who do I contact to retrieve my website login and password?

Please contact your Account Executive or Customer Service Representative. You may also call Customer Support at 800-363-7821.

Who do I contact if I have website and/or tech support questions?

Please contact your Account Executive or Customer Service Representative. You may also call Customer Support at 800-363-7821.

Who do I contact if I have a concern or complaint?

Parkside Lending is committed to providing superior customer service. If you have a concern or complaint, we want to hear about it. Please contact us:

Call:
Email:
Write:

415-771-3700
Concerns@ParksideLending.com
Parkside Lending, LLC
180 Redwood St. Suite 250, San Francisco, CA 94102
Attn: Customer Complaint Department